FAQ
Who are we?
Welcome to L&B Designworks, where family and adventure come together! We are a proud, family-run business dedicated to bringing you high-quality, unique Jeep decals made right here in America. Founded by a husband-and-wife team, along with their sister, we pour our passion for all things Jeep into every design we create.
At L&B Designworks, we believe that your Jeep is an extension of your personality, and our mission is to help you express that with stylish, durable decals. Each product is crafted with care, ensuring that it makes you stand out.
We’re not just a business; we’re a family that shares a love for adventure, creativity, and community. Our commitment to quality and customer satisfaction drives everything we do. Thank you for supporting our small business and being part of our journey!
How long will it take to get my order?
Each decal is made to order. All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If you need your order sooner, please reach out to us for expedited processing.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at brendan@lbdesignworks.com with your name and order number, and we will look into it for you.
There’s an issue with my order, can I get a refund, exchange, or return?
If there’s any issue with your order, please reach out to us at brendan@lbdesignworks.com. Please include photos of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution. We accept returns up to 30 days after delivery if the item is unused and in its original condition, we will refund the full amount minus shipping costs for the return. We are unable to accept returns of custom decals, sale items, or gift cards.
I want to make an exchange but need my decal quickly. What should I do?
The fastest way to ensure you get what you’re looking for is to reach out for a return on the item you have. When your return is accepted, make a separate purchase for the new item.
How will my order be shipped to me?
You will get many shipping options at checkout to meet your delivery needs. US orders over $50 are eligible for free economy shipping. We offer international shipping to select countries, please contact us with any questions about shipping to your country at brendan@lbdesignworks.com
I am looking to match a specific color, what type of vinyl do you use?
We use Oracal products and you can use their color chart to compare on their website Here.
We also have printing capabilities as well so we can print most any color!
What's the difference between the three layer and printed decals?
The three layer decals are typically composed of three layers, a solid base color layer, a matte black layer, and a gloss black design layer that is pre-masked. We recommend wet installation for these. We have several tutorial videos available on our YouTube page. Installation videos
Our printed decals are a single layer and can get similar effects. These are a newer style to us, so we are still gathering long-term durability data. Most of these designs we recommend wet install as well, but we do have air release vinyl available for dry installs.
Do you offer a military/first responder discount?
Yes, please reach out to us!
What if I have trouble on the install?
We do our best to provide as much detail on the install process, but we know things happen. Please reach out to us directly if you need help troubleshooting!